Most standard orders ship within 2–5 business days. Custom, bulk, or inventory that is out of order may require additional time depending on materials and workload.

For the best engraving results, please upload an SVG file or a high-resolution PNG with a transparent background. Low-quality images may cause delays while we work to prepare your logo for production.

Yes! I can make adjustments to logos or photos for your project. There is an additional charge depending on the work needed. Message me with your file, and I’ll provide a custom quote.

Yes! Check out the Bulk Orders section for details, or send me a message with your questions—I’m happy to help.

Yes, for bulk orders, message us within 1 hour of placing your order and we’ll confirm your design before production begins. We don’t offer proofs for single custom orders.

Yes! Once your order is placed, you’ll receive a confirmation email. You’ll also get updates when your order ships, is out for delivery, and once it’s been delivered. (Be sure to check your spam folder if you don’t see it!)

Yes, rush orders may be available depending on my current production schedule.
If you need an item sooner than the standard turnaround time, please send a message before placing your order to confirm availability. A rush fee may apply,

Local pickup is available for customers in the area. Once your order is complete, you'll receive an email when your item is ready for pickup. Pickup is by appointment only to ensure availability. Location details will be provided after the purchase.

Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package’s progress with the carrier.

Yes! We can ship your order straight to your client and never include receipts in the package. Just be sure to enter your client’s address at checkout. If you’re sending gifts to multiple addresses, please place each order separately.

Yes! If you need to make a change, please message me within 2 hours of placing your order. I’ll do my best to update it before production begins. Once work has started, changes may not be possible.

Once your order has been picked up by the shipping carrier, I am not responsible for shipping delays or damage caused during transit. If your package arrives damaged, please take clear photos of the item and packaging and message me as soon as possible so we can help guide you on next steps with the carrier.

Yes! Each piece of wood is unique, so color, grain, and texture may vary slightly from the photos. These natural variations add character and make your item one-of-a-kind.

Engravings are permanent and designed to last. With normal use and care, the design should remain clear and beautiful for years.

Wood: Wipe with a soft, dry or slightly damp cloth. Avoid harsh chemicals or soaking in water.

Tumblers: Hand wash recommended. Avoid the dishwasher to protect any designs or coatings.

Leather: Wipe gently with a dry or slightly damp cloth. Avoid direct sunlight or soaking in water to prevent damage.

Because all items are personalized and made just for you, I do not accept returns or exchanges unless there is an error on my part. Please double-check all spelling and order details before placing your order, as I create each item exactly as submitted. Once your item arrives, inspect it right away. If there are any issues, you will need to contact the carrier right away. Blackwood Customs Co is not responsible after it ships. However, we will see what we can do to help make it right.

You can send me a message through the Contact page or email me directly at jamie@blackwoodcustomsco.com. I check messages regularly and usually respond within 24 hours on business days.

My official business hours are Monday–Friday, 8 AM–5 PM EST, but I’m happy to help answer questions anytime. Messages sent outside of business hours will be answered as soon as possible.