Refund policy

 

Return & Refund Policy

Because all of our items are custom-made and personalized, we do not accept returns or exchanges.

Each order is created specifically for you, using the details you provide at checkout. For this reason, all sales are final.

Please note:

• We are not responsible for errors in personalization details provided by the customer.

• Colors and engraving results may vary slightly due to screen settings and natural material variations.

Damaged or Incorrect Orders

If your item arrives damaged or there is an error on our part, please contact us within 48 hours of delivery with photos of the issue. We will happily work with you to resolve it, either through a replacement or another appropriate solution.

Questions Before Ordering?

We encourage you to reach out before placing your order if you have any questions about personalization, sizing, or materials. We want you to feel confident in your purchase!

📧 Contact us at: jamie@blackwoodcustomsco.com